Refund policy

Return & Refund Policy — 30-Day Money-Back Guarantee

Thank you for shopping with Potter Pal™. By completing a purchase on our website you agree to the terms below.

Order processing and cancellations

Orders are processed within 1–3 business days. If you need to cancel, contact us as soon as possible: we will cancel orders that have not yet entered fulfillment. Once an order has shipped it cannot be cancelled and the return terms below apply.

30-day returns

We accept returns within 30 days of confirmed delivery for items that are unused, in their original condition and original packaging (calendar pages not torn off). To start a return, contact us first with your order number — returns sent without prior approval may not be accepted. Return shipping costs are paid by the customer; original shipping charges are non-refundable. Approved refunds are issued to the original payment method within 6 business days after we receive and inspect the return.

Not eligible for a refund

  • Calendars with pages already torn off or written on (the paper sculpture cannot be restored)
  • Items damaged after delivery through use or handling
  • Items missing their original packaging
  • Returns requested after the 30-day window

Damaged, defective or incorrect items

If your item arrives damaged, defective, incorrect, or with the light not working, contact us within 30 days of delivery with your order number, a description of the issue and clear photos or a short video. We will send a replacement or issue a refund.

Delivery delays

An order is not considered lost while it is still within the estimated delivery timeframe. If a significant delay occurs, we will update you whenever reasonably possible.

Incorrect address and refused deliveries

Customers are responsible for providing a complete and accurate shipping address. Refusing a package or letting it return to sender does not automatically qualify an order for a refund, and reshipping may carry additional charges.

Chargebacks

If you have a concern about your order, please contact us before opening a payment dispute so we can resolve it. Nothing in this policy limits any rights you have under applicable consumer protection law.

Contact: our contact form. Please include your order number.