Contact information

Contact Potter Pal™

Email: our contact form

Support hours: Monday–Friday, 9:00–18:00 (Central Mexico time). We reply within 24–48 hours.

For order questions, include your order number and the email used at checkout. For a damaged, defective or incorrect item, include a description and clear photos of the item and packaging. To request a return, contact us before sending anything back so we can provide the return instructions.

See our Return and Refund Policy and Shipping Policy.